Skip to content
English
Customer portal
  • There are no suggestions because the search field is empty.

Troubleshooting: Badge is Not Being Picked up by Sensors (Legacy)

If you're beacon's battery indicator lights up indicating power, but doesn't register you in an exam room then first, validate the problem by testing other rooms with sensors. This is to see if there is a problem with the beacon or with a sensor in a room.
 
If your beacon is picked up in a different room, the sensor has a problem. If it's a room with a tablet, see Tablet Not Picking Up Badges. If there's no tablet in the room, the ceiling sensor needs attention; see Ceiling Sensor Light Blinking or Off.
 
It is a beacon issue if multiple rooms don't register you as in them. For next steps, contact your Customer Success Executive or open a ticket in the customer portal.